ServiceAbility is the LIFT program for customer service.

Service Ability focuses on providing participants with a clear and entertaining approach to understanding that customer service is a human transaction first and foremost. ServiceAbility demonstrates how the delivery of exceptional service is created by people then confirmed through product. __

What can participants expect?

The experience that a customer walks away with is a direct result of the ability to combine 'soft' and 'hard' product into a winning formula.

In the first session, participants are asked to examine the causes of inconsistencies in service from both the customer and providers point of view.

Participants also enjoy a program that trains for managing the pressures that come with providing consistently high service levels while dealing with inconsistent circumstances and personalities.

Utilising the in-flight simulator, participants will have the opportunity to trial techniques in providing customer service through a wide range of situations.

The final session looks at the learning's from the simulator sessions and affirms both successful service strategies and considers alternatives based on observations made from the participants and facilitators.

What participants will learn and be able to apply:

1. Why people will always come before product.
   
   
2. How to manage inconsistencies in product and delivery.
   
   
3. Where the value and rewards in service can be found.
   
   
4. Understanding the difference between 'soft' and 'hard' product and how to positively maximize that effect.